Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to LISHAN-EV. LISHAN-EV is a brand operated by 广州市荔山贸易有限公司. In these Terms, "we", "us", and "our" refer to 广州市荔山贸易有限公司, operating under the LISHAN-EV brand. We operate this website and related online services to provide information, product references, quotation support, and business enquiry channels for EV charging products and related solutions.

By visiting, browsing, submitting an inquiry through, or otherwise using this website, you agree to be bound by these Terms of Service and by our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access this website.

This website is mainly intended for business-to-business inquiries, including distributors, installers, project buyers, resellers, OEM/ODM partners, and other commercial customers. Product information shown on this website is for reference, quotation, and configuration discussion only, unless otherwise confirmed by us in writing.

SECTION 1 - WEBSITE ACCESS AND USE

By using this website, you confirm that you are legally able to enter into binding agreements under the laws applicable to you or the organization you represent.

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website.

You must not use this website to transmit malicious code, conduct unauthorized access, scrape data in a way that overloads our systems, submit false or misleading information, or interfere with the operation, security, or availability of the website.

SECTION 2 - BUSINESS INQUIRIES AND ACCOUNT INFORMATION

When you contact us, submit a form, request a quotation, or communicate with us through email, WhatsApp, or other channels, you may be asked to provide information such as your name, company name, email address, phone number, project details, destination market, required quantity, product configuration, and other relevant business information.

You represent that the information you provide is accurate, current, complete, and that you have the right to provide such information on behalf of yourself or your organization.

Submitting an inquiry does not create a binding order or purchase agreement. Any business arrangement, quotation, purchase order, payment terms, delivery terms, certification requirements, OEM/ODM requirements, or after-sales terms must be confirmed separately in writing.

SECTION 3 - PRODUCT INFORMATION

We make reasonable efforts to display product information, product images, specifications, application references, and business support information accurately. However, product appearance, colors, images, dimensions, parameters, optional functions, packaging, accessories, certifications, and availability may vary depending on the final configuration, supplier confirmation, project requirements, destination market, and production batch.

All product descriptions, specifications, images, and application references on this website are provided for general information and quotation discussion only. They do not constitute a final technical specification, legal certification statement, performance guarantee, or binding offer unless confirmed in writing by us.

Before placing any order or making any purchase decision, you should confirm the final product configuration, certification documents, installation requirements, destination market requirements, quantity, packaging, delivery terms, and any other project-specific requirements with us.

SECTION 4 - QUOTATIONS, ORDERS, AND CONFIRMATION

All quotations are subject to our final written confirmation. A quotation may include information such as product model, configuration, quantity, unit price, payment terms, estimated lead time, delivery terms, packaging, and other commercial terms.

A purchase order or payment instruction is not considered accepted until we confirm acceptance in writing. We reserve the right to decline, revise, or cancel any quotation or order before final confirmation, especially if product availability, supplier conditions, shipping conditions, compliance requirements, or pricing changes.

Any sample order, bulk order, OEM/ODM order, or project order may require separate written confirmation of specifications, payment, production timeline, shipping, inspection, and after-sales terms.

SECTION 5 - PRICING AND PAYMENT

Prices shown on this website, if any, are for reference only and may not represent final B2B quotation prices. Final prices depend on product configuration, quantity, packaging, destination, shipping method, currency, payment method, and other project requirements.

Unless otherwise stated in writing, any quoted price does not include taxes, customs duties, import fees, local compliance costs, installation costs, logistics surcharges, bank charges, or other third-party fees.

Payment terms, currency, payment schedule, and payment method must be confirmed in writing before order confirmation. We reserve the right to update quotations if exchange rates, material costs, logistics costs, supplier costs, or other commercial conditions change before order confirmation.

SECTION 6 - SHIPPING, DELIVERY, AND IMPORT RESPONSIBILITIES

Delivery times, lead times, and shipping estimates are provided for reference only and are not guaranteed unless expressly confirmed in writing.

We are not responsible for delays caused by customs processing, shipping carriers, port congestion, weather, force majeure events, supplier delays, regulatory checks, incorrect customer information, or other circumstances outside our reasonable control.

For international shipments, the buyer may be responsible for import duties, taxes, customs clearance, local certifications, import permissions, and compliance with local laws and regulations, unless otherwise agreed in writing.

Risk transfer, delivery terms, and responsibilities for freight, insurance, customs, and local charges should be confirmed in writing before order confirmation.

SECTION 7 - CERTIFICATIONS, COMPLIANCE, AND LOCAL REQUIREMENTS

Any certification, compliance document, test report, or technical document mentioned on this website is provided for business review and quotation discussion only, unless otherwise confirmed in writing.

Certification requirements may vary by country, region, product configuration, installation scenario, buyer type, and project application. Buyers are responsible for confirming whether the selected product and documentation meet the legal, technical, safety, installation, grid, or market requirements of the destination country or region.

We may provide available product documents for review upon request, but we do not guarantee that any product is suitable for every market, project, installation environment, or regulatory requirement unless expressly confirmed in writing.

SECTION 8 - OEM / ODM AND CUSTOMIZATION

OEM, ODM, private label, packaging customization, logo customization, firmware, app, communication protocol, or other customization services may be available depending on project requirements and supplier confirmation.

All customization details, including design files, logo usage, packaging artwork, technical requirements, minimum order quantity, tooling, lead time, sample approval, and intellectual property responsibilities, must be confirmed in writing.

The buyer is responsible for ensuring that any logo, trademark, artwork, design, or custom content provided to us does not infringe any third-party rights.

SECTION 9 - RETURNS, REFUNDS, AND AFTER-SALES SUPPORT

Because this website is primarily for B2B inquiries and quotation-based transactions, return, refund, replacement, warranty, and after-sales terms may vary by order type, product configuration, quantity, destination, and written commercial agreement.

Any return, refund, replacement, warranty, repair, or after-sales arrangement must be confirmed in writing. We reserve the right to refuse requests that are not supported by the agreed commercial terms, product condition, inspection results, or applicable written agreement.

Customers should inspect goods promptly upon receipt and notify us in writing of any visible damage, shortage, incorrect goods, or quality concern within the agreed time period.

SECTION 10 - INTELLECTUAL PROPERTY

All content on this website, including but not limited to text, images, graphics, layout, product presentation, logos, icons, design elements, and other materials, is owned by, licensed to, or used with permission by 广州市荔山贸易有限公司, operating under the LISHAN-EV brand, unless otherwise stated.

You may not copy, reproduce, modify, publish, distribute, display, sell, or use any content from this website for commercial purposes without our prior written consent.

The names, logos, product names, and service names displayed on this website may be trademarks, trade names, or other protected identifiers used by 广州市荔山贸易有限公司 under the LISHAN-EV brand or by relevant third parties. You must not use such marks without permission from the relevant rights holder.

SECTION 11 - THIRD-PARTY SERVICES AND LINKS

This website may contain links to third-party websites, platforms, tools, payment channels, messaging services, shipping providers, or other external services. These third-party services are not controlled by us.

We are not responsible for the content, accuracy, availability, security, policies, or practices of any third-party websites or services. If you access or use third-party services, you do so at your own risk and subject to the terms and policies of those third parties.

SECTION 12 - PRIVACY

Your use of this website and submission of personal or business information are subject to our Privacy Policy.

Because this website is powered by Shopify and may use third-party tools, certain information may be processed by Shopify or other service providers in order to operate, secure, analyze, and improve the website and related services.

Please review our Privacy Policy for more information about how information may be collected, used, and processed.

SECTION 13 - FEEDBACK AND COMMUNICATIONS

If you provide suggestions, feedback, comments, reviews, ideas, product requirements, or other communications to us, you agree that we may use such information for business communication, product improvement, service improvement, quotation preparation, and related commercial purposes.

You are responsible for ensuring that any information, files, designs, images, or requirements you provide do not violate the rights of any third party or any applicable law.

SECTION 14 - ERRORS, INACCURACIES, AND OMISSIONS

Information on this website may occasionally contain typographical errors, inaccuracies, omissions, outdated information, or incomplete details, including but not limited to product descriptions, images, specifications, availability, pricing references, certification references, and business terms.

We reserve the right to correct, update, modify, or remove any information on this website at any time without prior notice.

SECTION 15 - PROHIBITED USES

You may not use this website or its content:

(a) for any unlawful purpose;
(b) to violate any applicable law or regulation;
(c) to infringe our intellectual property rights or the rights of others;
(d) to submit false, misleading, abusive, harmful, or unlawful information;
(e) to upload or transmit viruses, malware, or harmful code;
(f) to interfere with the security or operation of the website;
(g) to scrape, copy, extract, or harvest content in a way that harms the website or violates applicable rules;
(h) to impersonate any person or entity;
(i) to use automated tools in a way that bypasses access controls or causes disruption;
(j) to engage in conduct that may harm us, our partners, our customers, or other users.

We reserve the right to restrict or terminate access to the website if we believe these Terms have been violated.

SECTION 16 - DISCLAIMER OF WARRANTIES

This website and the information provided on it are made available on an "as is" and "as available" basis.

We do not guarantee that the website will be uninterrupted, secure, error-free, or free of viruses or harmful components. We do not warrant that product information, images, specifications, or other content will always be complete, accurate, current, or suitable for your specific project or market.

To the fullest extent permitted by applicable law, we disclaim all warranties, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, 广州市荔山贸易有限公司, operating under the LISHAN-EV brand, and its owners, partners, employees, service providers, suppliers, and affiliates shall not be liable for any indirect, incidental, special, consequential, punitive, or similar damages, including but not limited to loss of profits, loss of revenue, loss of business opportunity, loss of data, replacement costs, or business interruption arising from or related to your use of the website, reliance on website information, communications with us, or any products or services discussed through the website.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by applicable law.

SECTION 18 - INDEMNIFICATION

You agree to indemnify and hold harmless 广州市荔山贸易有限公司, operating under the LISHAN-EV brand, and its owners, partners, employees, service providers, suppliers, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses arising from:

(a) your use of this website;
(b) your breach of these Terms;
(c) your violation of any law or regulation;
(d) your infringement of any third-party rights;
(e) any information, design, file, logo, trademark, or requirement you provide to us.

SECTION 19 - FORCE MAJEURE

We shall not be liable for any delay or failure to perform due to events beyond our reasonable control, including but not limited to natural disasters, war, civil unrest, epidemic, pandemic, government restrictions, customs delays, shipping disruption, port congestion, labor disputes, supplier delays, power outages, network failures, or other force majeure events.

SECTION 20 - TERMINATION

We may suspend, restrict, or terminate access to this website at any time if we believe that you have violated these Terms, applicable law, our rights, or the rights of any third party.

Sections relating to intellectual property, disclaimers, limitation of liability, indemnification, governing law, privacy, and any other provisions that by their nature should survive termination shall continue to apply.

SECTION 21 - SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.

SECTION 22 - WAIVER AND ENTIRE AGREEMENT

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms, together with any policies referenced on this website and any written agreement separately confirmed between you and us, constitute the agreement between you and 广州市荔山贸易有限公司, operating under the LISHAN-EV brand, regarding your use of this website.

In the event of a conflict between these Terms and a separately signed or written commercial agreement confirmed by both parties, the separately confirmed written agreement shall prevail for the relevant transaction.

SECTION 23 - ASSIGNMENT

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent.

We may assign, transfer, or delegate our rights and obligations in connection with business operations, website operation, service providers, restructuring, or other lawful business purposes.

SECTION 24 - GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws applicable to the place where 广州市荔山贸易有限公司 operates, unless otherwise required by applicable law or separately agreed in writing.

For any dispute arising from or relating to these Terms, the parties should first attempt to resolve the matter through friendly negotiation. If the dispute cannot be resolved, it may be submitted to the competent court or dispute resolution body with jurisdiction under applicable law.

SECTION 25 - CHANGES TO THESE TERMS

We reserve the right to update, change, or replace any part of these Terms at any time by posting updates on this page.

It is your responsibility to review this page periodically. Your continued use of the website after any changes are posted constitutes acceptance of those changes.

SECTION 26 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at sales@lishan-ev.com.

Our contact information is posted below:

Legal entity: 广州市荔山贸易有限公司
Brand: LISHAN-EV
Email: sales@lishan-ev.com
WhatsApp / Phone: +86 158 1991 8033
Business location: Guangzhou, Guangdong, China